# Introduction

**Logentic is shaping the future of warehouse management for brands and 3PLs.** Born from real-world warehouse wisdom, Logentic delivers next-generation WMS built on intelligent software, proactive insights, and human-centered empathy.

We didn’t invent warehouse software in a lab — we built it in a real warehouse under real pressure. Born from our 3.5‑year run as a Third-Party Logistics (3PL) called **Spaceful**, we processed over **1  million orders** for 60+ Shopify brands on a platform we designed ourselves, because no off‑the‑shelf tool delivered the gaps we saw in the market.

Based in Montreal and founded in 2025, Logentic isn’t another bloated enterprise software suite. We’re a lean, mission-driven team laser-focused on systems that work. We build with grit, deliver with empathy, and obsess over results.

### Who We Serve

**Growing Ecommerce Brands**

* Selling on Shopify, WooCommerce, Magento, and others
* Order volume between 500 and 50,000 orders per month and growing
* 2 to 100 employees

**SMB 3PLs**

* 1-50 customers
* Order volume between 5,000 and 100,000 orders per month
* 2 to 100 employees

### Overview of Logentic's Warehouse Management Platform

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### Our Pillars of Impact

1. **Real-Time Visibility**\
   Always know where inventory is, what’s shipping, and where attention is needed.
2. **Actionable Insights**\
   Get proactive alerts before issues arise—no more firefighting.
3. **User-First Design**\
   Easy to learn, intuitive to use. Empowers your team from day one.
4. **Seamless Integrations**\
   Built to connect—with ERPs, couriers, eCommerce platforms, or your custom stack.
5. **Empathetic Support**\
   Whether you're piloting or fully live, our team commits firmly as your success partner.

### Why We Exist

* **We’ve done it ourselves** – As active operators, we know exactly what logistics teams need—because we’ve lived the challenges.
* **Tech built for the trenches** – Our end-to-end stack was forged in the heat of real operational demands.
* **Empathy with efficiency** – We blend technical excellence with a deep understanding of people and processes.

### Why High-Performing Brands & 3PLs Choose Logentic

* **$250M+** in GMV processed in the past 12 months
* **99.95%+** on‑time, in‑full shipments
* **10M+** order lines processed per year
* **50+** integrations with eco-friendly and competitive carriers

Trusted by brands and 3PLs like **Bulletproof Logistics**, **Etiket**, **Sweet Sixteen**, **Norda**, **Chirp**, **Bonne Maman**, **Rose Boreal**, **Rachel and more** — Logentic supports both Brand fulfillment and 3PL fulfillment operations.

### Our Unique Value

| Experience-Driven Insight       | Why It Matters                                                           |
| ------------------------------- | ------------------------------------------------------------------------ |
| **Shopper-centric roots**       | We built for true customer experience, not theoretical KPIs              |
| **1M+ orders fulfilled**        | We solved real issues at scale, so your problems aren’t new to us!       |
| **Built from the ground up**    | Our tools are born out of necessity, simplicity, and real-world feedback |
| **Ongoing operational empathy** | We don’t only build software, we partner in your success journey         |

### The Fulfillment Headaches We Solve

<table data-header-hidden><thead><tr><th width="157.2890625"></th><th></th><th></th></tr></thead><tbody><tr><td><strong>Challenge</strong></td><td><strong>Why It Hurts Your Business</strong></td><td><strong>How We Solve These Challenges</strong></td></tr><tr><td><strong>Incorrect Product Shipped</strong></td><td>~16% of shoppers never return after a mis‑pick</td><td><strong>Accuracy Engine</strong>: Intelligent scanning &#x26; pick verification to prevent errors</td></tr><tr><td><strong>Item Unavailable After Purchase</strong></td><td>~40% switch to competitors after encountering a stock‑out</td><td><strong>Real-Time Inventory</strong>: Automated stock checks &#x26; alerts to prevent overselling</td></tr><tr><td><strong>Late Delivery</strong></td><td>~14% abandon a brand after one late order; ~35% cancel if delayed</td><td><strong>Carrier Integrations</strong>: Optimized routing &#x26; eco‑friendly carrier partnerships</td></tr><tr><td><strong>Late Fulfillment</strong></td><td>~67% expect same‑day processing; delays damage trust</td><td><strong>Proactive Alerts &#x26; Tracking</strong>: Real-time exceptions detection and incident response</td></tr><tr><td><strong>Lost or Damaged Shipments</strong></td><td>~35% won’t repurchase and usually demand refunds</td><td><strong>Loss/Damage Monitoring</strong>: Shipment tracking to flag issues early and coordinate replacements</td></tr><tr><td><strong>Complex Return Experience</strong></td><td>Up to 63% abandon repurchasing if returns are difficult or costly</td><td><strong>Return Simplification</strong>: Self-serve portals and streamlined processes to ease returns</td></tr></tbody></table>

### What Comes Next

1. [**Book a Discovery Call** ](https://cal.com/max-villemure-logentic/discovery)
2. **See Logentic in action during a tailored demo** — we’ll align directly with your workflows and goals.
3. **Get up and running fast** — with an agile onboarding that delivers value on day one.
4. **Keep growing with clarity** — as we evolve together, you’ll enjoy continuous enhancements and real-world insight.