# Maison Etiket

## 🏆 Customer Success Story: Maison Etiket

### Overview

[**Maison Etiket**](https://etiket.ca/), a Montreal-based luxury skincare and fragrance retailer, partnered with **Logentic** to streamline fulfillment operations, reduce shipping costs, reduce manual errors, and gain real-time visibility across their growing omni-channel business.

### 🏬 Company Snapshot

| **Industry**       | **Location**                       | **Sales Channels**       | **Fulfillment Type** | **Number of locations** |
| ------------------ | ---------------------------------- | ------------------------ | -------------------- | ----------------------- |
| Beauty & Fragrance | <p>Montreal, QC<br>Toronto, ON</p> | Shopify, Retail Boutique | In-house Operations  | 1 Warehouse, 2 Stores   |

### ⚠️ The Challenge

As Maison Etiket’s online and retail operations grew rapidly, the team faced increasing friction between inventory accuracy, fulfillment speed, fulfillment cost across multiple carriers, and visibility.

Manual workflows and spreadsheet-based processes were slowing fulfillment and increasing the risk of stockouts, order errors, and delayed shipments.

> “We were spending hours reconciling inventory and chasing missing items — it simply wasn’t sustainable as we scaled.”\
> — **Anne Fafard, Warehouse Manager**

### 🚀 The Solution

Maison Etiket implemented **Logentic’s Warehouse Management System (WMS)** to unify order management, inventory control, and shipping workflows across all channels.

The platform’s real-time Shopify integration, intelligent picking interface, and automated stock updates provided instant visibility and control.

> “What stood out was how intuitive the system felt from day one.\
> The interface was built by people who clearly understand warehouse realities.”\
> — **Simon Tooley, Founder, Maison Etiket**

### 📈 Results

Maison Etiket’s fulfillment team experienced measurable operational gains within weeks:

* **\~52% reduction** in order preparation time
* **\~38% reduction in shipping costs, with more carrier options ($60K+ per year saved)**
* **Zero stockouts** during peak holiday season
* **100% real-time visibility** across warehouse and retail inventory

> “Logentic allowed us to focus back on the customer experience instead of operational firefighting.”\
> — **Anne Fafard, Operations Manager**

### 💡 Why It Matters

Maison Etiket’s success shows how **brand-owned fulfillment** can scale without sacrificing accuracy or experience.\
For Shopify retailers managing both retail and online channels, **Logentic** bridges the gap between operational control and customer delight — ensuring every order ships fast, accurate, and on brand.

### 👉 Ready to Streamline Your Fulfillment?

**See how Logentic helps modern brands like Maison Etiket simplify operations and scale confidently.**<br>

[**Book a Discovery Call** ](https://cal.com/max-villemure-logentic/discovery)


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