> For the complete documentation index, see [llms.txt](https://docs.getlogentic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.getlogentic.com/workflows/customer-service-management.md).

# Customer Service Management

Manage client relationships directly in the WMS. Define service-level agreements, onboard new clients, and oversee billing and transactions with transparency and control at every stage.

## Service Level Control

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## Shopper Onboarding

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## Billing & Transactions