Dashboard

Overview

Returns are often messy, but the Returns Dashboard turns them into a streamlined, controlled process. Every request — whether created by a shopper or initiated internally — is captured with full details like order ID, customer information, reason for return, and approval status. Teams can act quickly to approve, deny, or create returns on behalf of shoppers, even managing exchanges that generate new fulfillment orders with labels included. With flexible filters and clear status tracking, the dashboard eliminates confusion and ensures returns are handled consistently across the warehouse.

How It Works

The Returns Dashboard displays every return in the system, showing key details such as return order ID, customer name, reason for return, request date, status (approved, pending, or not approved), and who created it. Managers can act directly from the Approval column to approve or deny pending requests, keeping workflows fast and controlled.

To keep information manageable, the dashboard includes flexible filters that allow users to sort by request date, status, warehouse, item name, customer name, and more. This makes it easy to surface priority returns or spot trends without digging through lists manually.

In addition to managing incoming requests, operators can also create a return order internally on behalf of a shopper. By entering the original order ID, they can select items, quantities, and reasons for return, initiate an exchange that generates a new fulfillment order, assign the warehouse, and decide whether to include a return label. The request can then be approved immediately or left pending for validation by another operator or manager.

Why It Matters

• Centralize all return activity in one place, eliminating scattered requests and manual tracking.

• Speed up approvals with a clear workflow that shows pending requests and who created them.

• Keep teams efficient by filtering returns by date, status, warehouse, item, or customer to focus on what matters most.

• Improve shopper support with the ability to create return orders internally, including exchanges and labels, without leaving the dashboard.

• Maintain accountability with full visibility into each request’s details, from reason codes to approval status.

Best Practice

Use dashboard filters regularly to surface pending or high-priority returns and prevent bottlenecks. Establish clear rules on which requests can be approved immediately versus those requiring manager validation for consistency across teams. When creating return orders internally, double-check product quantities and the designated warehouse before approval to avoid downstream errors in fulfillment.