Internal User Accounts
Overview
Internal User Accounts allow warehouses to scale teams freely as operations grow. Operators, managers, and supervisors can each have their own login, making it easier to track individual activity and maintain accountability across the system. Language preferences ensure the platform remains accessible to multilingual teams, reducing training friction and supporting clear communication on the floor.
How It Works
New accounts are created through the Admin section of the platform. A manager enters the user’s name, email, and preferred language, then chooses whether the account will be created as an Admin or a Merchant. Once created, the account becomes active immediately, with all actions tied to that user for full accountability.
For Admin accounts, permissions must be configured to define which WMS capabilities they can access — from inventory controls to reporting tools. This ensures each internal user has the level of visibility and control appropriate to their role.
In 3PL environments, the “Create Admin” option is available to set up operations accounts across multiple client warehouses. In single-brand WMS deployments, this option is hidden to keep the setup simple, since multi-client functionality is not required.
Why It Matters
Scale operations freely by creating accounts as your team grows, without bottlenecks or shared logins.
Strengthen accountability by tying every action in the WMS to a specific user, making it clear who did what and when.
Reduce training friction with language preferences that make the system accessible to multilingual teams.
Adapt easily to different warehouse environments — supporting multi-client 3PL operations while keeping single-brand WMS setups simple.
Best Practice
Regularly audit internal accounts to disable inactive users and remove access for staff who no longer require it. This keeps the environment secure, reduces clutter, and ensures only the right people are active in the system.
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